Refunds and Cancellation

Purchased services

A purchased service is charged once at purchase. If work has not yet started on your service, contact us and we will review a refund request. Once written work has been delivered, or a coaching or interview session has taken place, that service is considered delivered.

If something went wrong on our side, tell us. We would rather fix the work than keep money for something that did not help you.

Rescheduling and cancelling sessions

Coaching and interview preparation sessions can be rescheduled or cancelled from your portal, or by contacting us, before the scheduled time.

A cancellation or reschedule made at least 24 hours before the start time returns the session to your account at no cost.

A cancellation made less than 24 hours before the start time is a late cancellation. It uses that session, because the time was held for you and could not be offered to another client, and a late cancellation fee of $25 may apply.

Late arrival and missed sessions

You have a ten minute grace period from the scheduled start time. A session that begins late still ends at its original end time so the rest of the day stays on schedule for every client. Arriving late does not carry a fee.

If we have not heard from you by fifteen minutes after the start time, the session may be recorded as a no show and a no show fee of $50 may apply, in addition to the session being used.

Brighter Horizons may consider an exception at its discretion for a documented emergency or another unforeseen circumstance. Contact us as soon as you are able. We always tell you before any fee is applied, and we review any scheduling error on our side.

Virtual meeting details

Virtual sessions are held online. Your meeting details are sent to you separately once your appointment is confirmed, and they also appear with the session in your portal when they are available.

The Career Roadmap and your downloads

Once your roadmap has been generated, it is your deliverable. It stays in your portal and you can download the PDF again at any time, including after a membership ends.

My Brighter Pathway Plus membership

The membership is billed monthly and can be cancelled at any time. When you cancel, membership access continues through the end of the period you already paid for and then stops. Partial months are not refunded by default.

Cancelling the membership never removes services you purchased separately, and it never removes a roadmap or PDF you already generated.

Failed or disputed payments

If a payment fails, the related access is not granted and you will not be charged for something you did not receive. If a payment is refunded or reversed, the access tied to that payment ends.

How to reach us

Send refund, cancellation, and billing questions to sophia@bhcsvc.com. A phone number is never required to reach us.